Car Trust Terms of Use Agreement


Access to the website is subject to the following terms of use. Please take the time to read through these before continuing to the Website. On accessing the Website on this and on each subsequent occasion you will be deemed to have accepted all of the terms of use that apply to its use and to the facilities and services provided by it. We reserve the right to alter these terms of use at any time and it is your obligation to check if changes have been made. Your use of the Website after changes are posted on-line shall constitute acceptance of the new terms of use.

In these terms of use: "we/us/our" means Car Trust Plan Limited; "Website" means the Website; "you"/"your" means the user of the online services.

This Term of Use Agreement, the Car Trust Privacy Policy, and all policies posted on our sites set out the terms on which Car Trust offers you access to and use of our sites, services, applications and tools (collectively "Services"). All policies and the Car Trust Privacy Policy are incorporated into this Terms of Use Agreement. You agree to comply with all the above when accessing and using our Services.

The entity you are contracting with is Car Trust Plan Limited, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP.

If any provision of this Terms of Use Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.  In our sole discretion, we may assign this Terms of Use Agreement, by providing notice of such assignment.

Headings are for reference purposes only and do not limit the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee we will take action against all breaches of this Terms of Use Agreement.

We may amend this Terms of Use Agreement at any time by posting the amended terms on Our right to amend the Terms of Use Agreement includes the right to modify, add to, or remove terms in the Terms of Use Agreement. Except as stated otherwise in this Terms of Use Agreement or elsewhere, all amended terms shall automatically be effective 7 days after they are initially posted. Additionally, we will notify you through the Car Trust website and/or by email. We may also ask you to acknowledge your acceptance of the Terms of Use Agreement through an electronic click-through. This Terms of Use Agreement may not otherwise be amended except through mutual agreement by you and a Car Trust representative who intends to amend this Terms of Use Agreement and is duly authorised to agree to such an amendment.

The policies posted on our sites may be changed from time to time. Changes take effect when we post them on the Car Trust site.

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Terms of Use Agreement.

The Terms of Use Agreement, the Car Trust Privacy Policy, and all polices set forth the entire understanding and agreement between you and Car Trust and supersede all prior understandings and agreements of the parties.

The following Sections survive any termination of this Terms of Use Agreement: Fees, Content, Disclaimer of Warranties; Limitation of Liability; Indemnity, and Legal Disputes.

This Terms of Use Agreement is effective upon acceptance for users through registration of a Car Trust account.

About Car Trust

Car Trust is a marketplace that allows and facilitate users to offer, sell and buy vehicles within in secured manner facilitated by Car Trust Plan Limited. As a marketplace, Car Trust does not own or sell the vehicles listed on this site, so the actual contract for sale is directly between the sellers and buyers.

While we may provide pricing and other guidance in our Services, such guidance is solely informational and you may choose not to follow it. Also, while we may help facilitate the resolution of disputes, Car Trust has no control over and does not guarantee the existence, quality, safety or legality of vehicles advertised; the truth or accuracy of users' content or listings; the ability of sellers to sell vehicles; the ability of buyers to pay for vehicles; or that a buyer or seller will actually complete a transaction or return a vehicle.

Using Car Trust

While using or accessing the Services you will not:

  • post, list or upload content or vehicles in inappropriate categories on our site;
  • breach or circumvent any laws, third party rights or our systems, policies, or determinations of your account status;
  • use our Services if you are not able to form legally binding contracts (for example if you are under 18), or are temporarily or indefinitely suspended from using our sites, services, applications or tools;
  • fail to  provide vehicles sold by you, unless the buyer fails to pay, or you cannot contact the buyer;
  • manipulate the price of any vehicle or interfere with other user's listings;
  • post false, inaccurate, misleading, defamatory, or libellous content;
  • take any actions that may undermine the feedback or ratings systems;
  • transfer your Car Trust account (including Feedback) and user ID to another party without our consent;
  • distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
  • distribute viruses or any other technologies that may harm Car Trust, or the interests or property of Car Trust users;
  • use any robot, spider, scraper or other automated means to access our Services for any purpose;
  • bypass our robot exclusion headers, interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure;
  • export or re-export any Car Trust application or tool except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;
  • copy, modify, or distribute rights or content from our Services or Car Trust's copyrights and trademarks;
  • copy, reproduce, reverse engineer, modify, create derivative works from, distribute, or publicly display any content (except for your information) from our sites, services, applications, or tools without the prior express written permission of Car Trust and the appropriate third party, as applicable;
  • commercialise any Car Trust application or any information or software associated with such application; or
  • harvest or otherwise collect information about users, including email addresses, without their consent.

We may cancel unconfirmed accounts or accounts that have been inactive for a long time or modify or discontinue our Services.

Abusing Car Trust

Without limiting other remedies, we may, limit, suspend, or terminate our services and user accounts, restrict or prohibit access to, and your activities on, our Services, delay or remove hosted content, remove any special status associated with the account, reduce or eliminate any discounts, and take technical and legal steps to keep you from using our Services if:

  • we think that you are creating problems or possible legal liabilities;
  • we think that such restrictions will improve the security of the Car Trust community or reduce our or another Car Trust user's exposure to financial liabilities
  • we think that you are infringing the rights of third parties;
  • we think that you are acting inconsistently with the letter or spirit of this Terms of Use Agreement or our policies;
  • despite our reasonable endeavours, we are unable to verify or authenticate any information you provide to us; or
  • you fail to pay us all fees due for our Services.

When a buyer or seller issue arises we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in order to do the right thing for both buyers and sellers.

Using Car Trust website – Identity & credit status check and HPI check

All users, sellers and buyers are required to register on the Car Trust website prior to use of its services. Providing optimal security and peace of mind to the user, and to prevent fraud we require you to provide information which could help establish your identity and credit status. By accepting the Term of Use Agreement during the registration process you agree to Car Trust using your information with credit reference agencies to check your credit status and confirm your identity. If you would like a copy of your information held by the credit reference and fraud prevention agencies we use, please contact credit reference agency, Experian Limited directly.

If you are a seller, Car Trust will use the information you provide while advertising your vehicle including the registration number for a full HPI check of the vehicle including any accidents in the past and outstanding finance etc. This information will be shared with potential buyers. By accepting the Term of Use Agreement you agree to Car Trust using information about your vehicle to full HPI check your vehicle.

Sale and purchase of vehicles

After we confirm identity and credit score of the users, the registration user account will be activated and you can benefit from full Car Trust services as a seller or a buyer or both.


The fees we charge for using our Services are listed on our Seller fees page. Car Trust does not charge any fee for advertising vehicle on its website. The Car Trust fee for sellers for a successful transaction is 1.5% of the sale price of the vehicle and buyer will not pay any fees. The fees cover all the services provided by us including arrangement of viewing/test drive, agreeing price, smooth and secure transaction of the sale of the vehicle including clearing of any finance on the behalf of seller etc.

We may change our fees from time to time by posting the changes on the Car Trust site 14 days in advance, but with no advance notice required for temporary promotions.

In addition, you will be subject to late fees surcharge. Car Trust, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report. If you wish to dispute the information Car Trust reported to a credit bureau (i.e., Experian, Equifax or TransUnion) please contact us at Car Trust Plan Limited, Customer Support, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP. If you wish to dispute the information a collection agency reported to a credit bureau regarding your Car Trust account, you must contact the collection agency directly.


You will be able to list your vehicle on Car Trust website and three options will appear near your asking price on your listing; Purchase, Make an offer, Arrange a viewing/test drive and buyers will be able to choose any of these options.  Next to the asking price three estimated prices of the vehicle will also be present, i.e. Trade-in price, Part exchange price, private sale price.

If you have advertised your vehicle for sale on any other website, you will be able to list your vehicle on Car Trust website. Your listing will remain on the website for up to 6 months.

In your listing clearly describe the vehicle; specify the vehicle’s condition accurately, describe any flaws and include lots of pictures.

  • Specify vehicle condition accurately such as Used or New. Stating the condition of your vehicle helps set buyer expectations and is required. Buyers can also sort their searches using Vehicle Specifics, making them a powerful tool to help ensure your vehicle is seen by the buyers who are interested in your vehicles.
  • Describe any flaws like scratches, dings, functional problems, missing parts or smells (cigarette or pet odours, for example).
  • Include multiple pictures of the vehicle in your listings, from multiple angles—especially if there are flaws. You get 30 FREE pictures per listing.

Listing Conditions

When listing a vehicle, you agree to comply with rules for listing and selling practice policy and that:

  • You are responsible for the accuracy and content of the listing and vehicle offered.
  • Your listing may not be immediately searchable by keyword or category for several hours (or up to 24 hours in some circumstances). Car Trust can't guarantee exact listing durations.
  • We strive to create a marketplace where buyers find what they are looking for. Therefore, the appearance or placement of listings in search and browse results will depend on a variety of factors, including, but not limited to:
    • buyer's location, search query, browsing site, and history;
    • vehicle's location, listing format, price, service history, and relevance to the user query;
    • number of listings matching the buyer's query.

Accordingly, to drive a positive user experience, a listing may not appear in some search and browse results regardless of the sort order chosen by the buyer.

Listing contents

In consideration of our agreeing to permit you to use the Website, you agree that you will only use, reproduce and print materials for your own personal, non-commercial purposes. In particular, you must not use the contact details provided by sellers of vehicles to contact such sellers other than in connection with a genuine enquiry relating to the purchase by you of the vehicle in question.

The pages contained in the website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for any failure to do so.

The information contained in the material in the website is only for information purposes. The material on the website does not constitute advice and you should not rely on any material on the website to make (or refrain from making) any decision or take (or refrain from taking) any action.

The website contains material submitted and created by private and trade dealers and other third parties. We exclude all liability for any illegality arising from or error, omission or inaccuracy in such material.

We give no warranties, conditions, guarantees or representations, express or implied, as to:

  • the completeness or accuracy of the information contained on the Website or any websites to which it is linked;
  • the completeness of the results of any search of our database or that the vehicles selected by the search are the only vehicles on our database which might meet the searcher's requirements.

When posting content using Car Trust's Services, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise any and all copyright, publicity, trademarks, database rights and intellectual property rights you have in the content, in any media known now or in the future. Further, to the fullest extent permitted under applicable law, you waive your moral rights and promise not to assert such rights against us, our sub-licensees or assignees.

You represent and warrant that none of the following infringe any intellectual property right: your provision of content to us, your posting of content using the services, and our use of such content (including of works derived from it) in connection with the Services.

We may offer catalogues of stock images, descriptions and product specifications that are provided by third-parties (including Car Trust users). You may use catalogue content solely in connection with your Car Trust listings.

Car Trust shall have the right to edit, alter or modify the advertisement for the purposes of correcting errors, redesigning the advertisement to Car Trust house style and removing any material which may, in the opinion of Car Trust, damage Car Trust’s reputation or breach these Terms. Car Trust has the right at its sole discretion to decline to publish or omit or suspend the advertisement.

The seller should note that the buyer shall be entitled to return the vehicle and receive a full refund if the vehicle is not of satisfactory quality and as described in the advertisement.

All advertisements are published in good faith by Car Trust, therefore, Car Trust does not in any circumstances accept responsibility for the accuracy or otherwise of any published advertisement nor is any kind of warranty expressed or implied by such publication as to the quality of the vehicle or its suitability for any purpose, and all or any such warranties, whether express or implied by statute, common law or otherwise, are hereby excluded.

Car trust hereby expressly disclaims all liability whatsoever (including liability for consequential loss or loss of profit) howsoever arising from the publication of any advertisement or use of the equipment whether due to inaccuracy, error, omission or any other cause and whether on the part of optical marketplace limited or its servants, agents or any other person.

The Seller will indemnify Car Trust against all loss, damage, costs, claims and expenses which Car Trust may suffer or incur as a result of any material breach of these Terms, without prejudice to the generality of the foregoing, this indemnity will extend to material placed on the website which breaches the intellectual property right of any third parties notwithstanding any publication by Car Trust.

Responding to Buyer’s questions

Provide detailed information in your listing to help buyers get the answers they need. Buyers often have questions before, during and after a sale. By providing detailed information in your listing and responding right away to any questions buyers send you directly, you can help buyers get the answers they need.


When buying a vehicle you will be able to use any of the three options appearing near the asking price of a vehicle, i.e. Purchase, Make an offer, Arrange a viewing/test drive and agree a price with the seller.

Buying conditions

When buying a vehicle, you agree to the rules for buyers and that:

  • You are responsible for reading the full vehicle listing before making a bid or commitment to buy.
  • You enter into a legally binding contract to buy a vehicle when you commit to buy a vehicle or if you have the winning bid (or your bid is otherwise accepted).
  • A bid or offer initiates a non-binding transaction representing a buyer's serious expression of interest in buying the seller's vehicle and does not create a formal contract between the buyer and the seller.
  • We do not transfer legal ownership of vehicles from the seller to the buyer.

Buying behaviours we don't allow

Not paying for vehicles

If you've clicked “Purchase” button or made a bid which is subsequently accepted by the seller, you've committed to purchasing that vehicle and will be required to pay. If you don't pay for it, even if you've changed your mind, you're violating Car Trust Terms of Use Agreement, which may result in account restriction or suspension.

Making unreasonable demands

When you buy a vehicle, you're accepting the seller's terms as set out in their listing, provided they comply with our listing policies. You're entitled to expect that the seller will do what they've said. We know there are sometimes exceptional circumstances, and we allow reasonable and limited requests. However, the seller is not obligated to fulfil requests outside of their terms.

Facilitation of sale of the vehicles

Once the seller and the buyer have agreed a purchase price, the buyer will have to BACS transfer the full amount of the agree price to the Car Trust’s ‘Client Holding Account’, details of which will be provided. Once we have received the conformation of the money in ‘Client Holding Account’, we shall clear any outstanding finance on the vehicle on the behalf of the seller. The buyer and seller will be asked by us to arrange a vehicle handover time and venue. Both the buyer and seller will receive a unique code for the transaction via text which they will have to confirm to each other to avoid any mistake or fraud.

Both the buyer and the seller will also receive a receipt for the sale of the vehicle containing a checklist including but not limited to confirmation of ID check (Passport/driving license), ownership of the vehicle (name of the owner matches the ID documents), conditions of the vehicle, V5, Insurance doc, Road Tax confirmation, MOT, Service history, Vin Number, mileage. Both parties will have to sign the receipts and keep for their respective records at the time of vehicle handover. The Car Trust fee will be deducted after completion of the sale (calculated as 1.5% of the sale price). The seller will be asked to load a copy of the receipt as a proof of completion of the sale on Car Trust website prior to remaining amount transferred to his/her account.

 Disputes between the buyer and the seller

We require all users to register prior to be able to use Car Trust services. Identity and credit status of all users is checked, as well as full HPI of the vehicles is checked. These checks are specifically incorporated to minimise the risk of any fraudulent activities, falsification or misrepresentation of the vehicles advertised and provide safe and secure services to all our users.

Sellers are strongly encouraged to provide detailed accurate information about the vehicle, particularly about any flaws, imperfections or damages and plenty of pictures to help potential buyers make informed decision whether to make a purchase or not.

Buyers are also strongly encouraged to arrange a viewing/test drive the vehicle to make sure the condition and performance of the vehicle is fully matched with the advertisement. Both buyers and sellers are supplied receipt of the sales including a checklist including but not limited to confirmation of ID check (Passport/driving license), ownership of the vehicle (name of the owner matches the ID documents), conditions of the vehicle, V5, Insurance doc, Road Tax confirmation, MOT, Service history, Vin Number, mileage which both parties have to sign to confirm that they are happy with transaction.

It is the buyer’s responsibility to check the vehicle thoroughly during the viewing/test drive and at the time of vehicle handover, and make sure they are satisfied with all items on the checklist prior to signing it.

Despite this if a dispute arises between the buyer and the seller after the completion of the transaction and handover of the vehicle, both parties will be expected to co-operate in resolving the dispute. Car Trust will be happy to provide assistance to resolve the issue, however, by accepting this Term of Use Agreement you agree to release Car Trust (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favour at the time of agreeing to this release.

Other terms for dispute

  • We may provide buyers and sellers with access to each other's names, user IDs, contact information, and other information relating to a dispute.
  • When a buyer and seller don't speak the same language, we may assist with communication until a case is resolved.

If you suspect fraud, report it

If you think, both as a buyer or seller, any fraudulent activities are being carried out during the sale of a vehicle, immediately report your concerns to Car Trust.

You can also contact law enforcement in your area, as well as the buyer's area. We'll cooperate with any investigation.

Disclaimer of Warranties; Limitation of Liability

We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in Car Trust's applications may not occur in real time. Such functionality is subject to delays beyond Car Trust's control.

You agree that you are making use of our Services at your own risk, and that they are being provided to you on an "AS IS" and "AS AVAILABLE" basis. Accordingly, to the extent permitted by applicable law, we exclude all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In addition, to the extent permitted by applicable law, we (including our parent, subsidiaries, affiliates, officers, directors, agents and employees) are not liable, and you agree not to hold Car Trust responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, or other intangible losses or any special, indirect, or consequential damages) resulting directly or indirectly from:

  • your use of or your inability to use our Services;
  • delays or disruptions in our Services;
  • viruses or other malicious software obtained by accessing, or linking to, our Services;
  • glitches, bugs, errors, or inaccuracies of any kind in our Services;
  • damage to your hardware device from the use of any Car Trust Service;
  • the content, actions, or inactions of third parties, including vehicles listed using our Services or the destruction of allegedly fake vehicles;
  • a suspension or other action taken with respect to your account or breach of the Abusing Car Trust section above;
  • the duration or manner in which your listings appear in search results as set out in the Listing Conditions section above; or
  • your need to modify practices, content, or behaviour or your loss of or inability to do business, as a result of changes to this Terms of Use Agreement or our policies.

Regardless of the previous paragraphs, if we are found to be liable, our liability to you or to any third party is limited to any amounts due up to the price the vehicle sold for on Car Trust.


If you have a dispute with one or more users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favour at the time of agreeing to this release.


You will indemnify and hold us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees, agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this Agreement, your improper use of Car Trust's Services or your breach of any law or the rights of a third party.

Legal Disputes

If a claim or dispute arises between you and the Car Trust relating in any way to or arising out of this or previous versions of the Car Trust Terms of Use Agreement your use of or access to Car Trust's sites, services, applications, and tools, or any vehicles sold or purchased through Car Trust's sites, services, applications, or tools, you agree to first contact us directly to seek a resolution by contacting Customer Support. We will consider reasonable requests to resolve the dispute instead of resorting to litigation. Any claim, dispute or matter arising under or in connection with this Term of Use Agreement shall be governed and construed in all respects by the laws of the UK. You and the Car Trust both agree to submit to the jurisdiction of the English Courts.

Applicable Law

You agree that the laws of the UK, without regard to principles of conflict of laws, will govern the Term of Use Agreement and any claim or dispute that has arisen or may arise between you and Car Trust, except as otherwise stated in the Terms of Use Agreement.

Copyright and trade marks

All rights, including copyright, in the content of these web pages and in the photographs of any vehicles displayed on the website from time to time and all database rights in our database of vehicles, are owned or controlled for these purposes by us.

All trademarks, names, and logos are the proprietary marks of us or of our associated companies. Marks identifying third parties are owned or licensed by those third parties or their associated companies. Nothing in these terms of use in any way confers on you any licence or right under any trade marks, names or logos.

We are not liable for any failure to perform any of our obligations under these terms of use caused by matters beyond our reasonable control.

Except as expressly permitted by these terms of use, you may not copy, reproduce, redistribute, download, republish, transmit, display, adapt, alter, create derivative works from or otherwise extract or re-utilise any of the contents of the Website. In particular, you must not cache any of the contents for access by third parties nor mirror or frame any of the content of the Website nor incorporate it into another website without our express written permission.


The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise by implied by statute.

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including without limitation any liability for:

  • Loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and
  • for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We make no warranty that the Website (or websites which are linked to the Website) is free from computer viruses or any other malicious or impairing computer programs. It is your responsibility to ensure that you use appropriate virus checking software.

We are not liable for any failure to perform any of our obligations under these terms of use caused by matters beyond our reasonable control.

Links to non-Car Trust websites

The Website contains hypertext links to websites that are not operated by us or by our associated companies. We do not control such websites and are not responsible for their content. Our inclusion of hypertext links to such websites does not imply any endorsement of the material contained on the websites or of the owners.

Links to the Car Trust website

You may establish a hypertext link to the home page of the Website, but not otherwise, without the need for our written consent, provided there is thereby no implied endorsement or sponsorship of you, your company or your website by us.

Privacy Policy

Car Trust Plan Limited ("Car Trust") is committed to protecting your privacy. This Policy applies to visitors of the Car Trust website at (the "Website").

This Policy sets out the basis on which any personal data that Car Trust collects from you or that you provide to Car Trust, will be processed by Car Trust. Please read the following information carefully to understand Car Trust's views and practices regarding your personal data and how Car Trust will treat it.

For the purpose of the Data Protection Act 1998, the data controller is Car Trust Plan Limited, a company registered in England and Wales under company registration number 10370665 and whose registered office address is at Car Trust Plan Limited, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP.

All details supplied to Car Trust will be safeguarded both by this Policy and also by the Data Protection Act 1998.

Amendments and updates to this Policy may be made from time to time. Any revisions will be posted on this page so you will always be aware of what information we collect. Please review this page regularly so that you are aware of any changes.

User-to-user contact

Website users can send messages to each other through Car Trust. We encourage open communication between our users but we don't allow them to use these options to send spam, offers to buy or sell off Car Trust, threats, profanity, or hate speech. We also don't allow users to exchange email addresses or links that do not directly help buyers and sellers complete a transaction on Car Trust.

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including your messages being blocked, limits of your buying and selling privileges and suspension of your account.

Please remember that we don't have control over communication unless it takes place through Car Trust.

Spam (email)

We don't allow our members to send each other spam. "Spam" is an email (or part of an email) that is both unsolicited and commercial in nature.

Unsolicited means the person who received the message didn't request it. Commercial means the message discusses buying, selling, or trading of goods or services.

Some examples of spam include:

  • Unsolicited email offers sent to potential buyers
  • Email messages sent to a member on a mailing list without that member's prior permission
  • Invitations to join a mailing list that aren't related to a transaction
  • Unsolicited offers to buy or sell off Car Trust
  • Email sent using Car Trust messages (or features such as the Contact member link) to send unsolicited commercial offers

Not allowed:

  •  Offers to buy or sell vehicles outside of Car Trust
  • Messages that include email addresses
  • Messages that include links that do not directly help buyers and seller complete a transaction on Car Trust
  • Email and websites impersonating Car Trust – Some members have reported receiving requests for personal information in email messages that look like they were sent from Car Trust, but weren't. Learn how to recognize spoof (fake) Car Trust websites and how to report spoof emails.


If you receive a warning for violating our spam policy and you believe it was sent in error, or you were suspended for violating our spam policy and would like to learn more, please contact us.If you have received spam from another Car Trust member, please forward it to Car Trust.


We don't tolerate threats of physical harm using any method including by email or on our public message boards.

If you receive a threat, please report it to us immediately. Also, report it to local law enforcement. In addition to contacting law enforcement, you should consider contacting your local phone company if the threat was made by telephone or the other member's Internet service provider (ISP) if the threat was made through email communication.

If, through the email evidence you provide, we confirm a serious threat of physical harm was made, the offending member's account will be indefinitely suspended.

Profanity and hate speech

Website users aren't allowed to use profanity or hate speech in their communications with other members through Car Trust. If you receive a message with this kind of language from another Car Trust member and the message was sent through Car Trust, please report it to us immediately.

Information collected and what it is used for

Car Trust may collect the following information about you:

Information you provide when you register on the Website

As part of the registration process we will collect your name, email address and telephone number. We will also collect your postcode in order to provide a positioning of each vehicle within our database, this allows potential buyers to locate vehicles for sale within a set radius of a chosen location.

If your advert expires we will contact you via phone or email to give you the option to relist your advert.

We supply a customer to customer email service that allows individuals who are viewing your advert to contact you via a link displayed on your advert, without exposing your email address. We use this to disable any potential harmful or spurious links that may expose you to fraudulent activity. The use of the customer to customer email service is mandatory for security provisions. We reserve the right to monitor and retain all communications via the email service for security monitoring purposes.

 We collect information in order:

  • to generate an overall audience profile of visitors using the website. This information is then used to assist in developing relevant content on the website.
  • to administer the website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.

Where we store your personal data

Car Trust will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information (except bank details information) you provide to Car Trust is stored on Car Trust's secure servers.

Once Car Trust has received your information, Car Trust will use strict procedures and security features try to prevent any unauthorised access.

Disclosure of your information

We may disclose your personal information to third parties as follows:

  • If we are under any duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce our terms and conditions and any other agreements.
  • If Car Trust or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • Car Trust Plan Limited may share your personal information with its group companies.
  • For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies, governmental or representative bodies in accordance with the relevant legislation. This will include public authorities, insurance companies, finance companies, automotive advertising companies and/or other agencies.

Marketing communications

When you register with our Website, we ask you whether you would like to receive our communications detailing offers, news and services from Car Trust and/ or information from third party companies via email and/or via post that we feel may be of interest to you. In order to receive these communications, you will need to opt in during registration.

On occasions Car Trust runs promotions in which personal information is collected. We will always ask you if you agree to this and advise you if this information may be shared with a third party. You will always be asked to provide your consent to this use by opting in.

To stop receiving Car Trusts promotional offers and alerts, please click the link found at the bottom of each email or update your account preferences.

Access to personal information

You have the right to access all personal information supplied to Car Trust and rectify any inaccuracies on the information held. Further enquiries should be made to or sent to Customer Services, Car Trust Plan Limited, Edinburgh House, 1-5, Bellevue Road, Clevedon, BS21 7NP.

Cookies Policy

The Website uses cookies to distinguish you from other users. This helps Car Trust to provide you with a good experience when you browse the Website and also allows Car Trust to improve the Website. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie policy.


By using the Website, you consent to the collection and use of this information by Car Trust and to this Privacy Policy.


Questions, comments and requests regarding this Policy are welcomed and should be addressed to

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. At Car Trust we use cookies to keep track of the options you have selected on the website and to remember you when you return to our site.

To get the best Car Trust experience, you need to have cookies enabled. If you don't wish to enable cookies, you will still be able to use the site but you may not be able to use some of the essential features we offer such as placing an advert so we recommend you keep them enabled.

Cookies don't harm your computer. Like other online companies, we use cookies to provide you with more relevant and useful information. We don't store personally identifiable information such as credit card details in cookies we create, but we do use information gathered from cookies to help improve your experience of the site.

If your computer is configured to accept cookies we will be able to provide time saving functionality such as:

  • The ability to pre-fill the search form with your postcode, thus preventing the need to input it each time you want to perform a search.
  • The ability to login to your Car Trust account and place adverts on the site.

However, if you'd prefer to restrict, block or delete cookies from Car, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

For further information on cookies or for details on how to delete them or refuse their installation on your computer, please visit

Cookies used on the website

Here is a list of how we use cookies on the website:

Google analytics

We use Google Analytics to carry out statistical analysis of page use, page interactions and paths through the Website to evaluate and develop our Website. This is known as 'digital analytics'. We may also record certain information that customers provide during a Website purchase or other process.

This information allows us to understand individual behaviours and needs more accurately. For more information on how Google uses the data collected via this service, see here:

To opt out of being tracked via Google Analytics, you can also use Google's opt-out browser add-on:


We are linking the anonymous cookie data collected in Google Analytics with data collected via the anonymous Google Doubleclick cookie, utilising a feature called 'advertising features.'

In practice, this means that when you visit our website(s) we will collect the value of the Doubleclick advertising cookie (if one exists on your browser) within Google Analytics.

This feature allows us to link information collected in Google Analytics with Google's Display network, to enable re-marketing campaigns on this network, as well as enabling us to collect basic (anonymous) demographic information about our website users.

You can opt out of Doubleclick campaigns here -

We use ScorecardResearch to help with the collection of Internet web browsing data, in creating reports on Internet behaviour and trends such as new versus repeat visitors to the website. The ScorecardResearch tagging is not used to identify the user visiting a page, although data such as a timestamp, the URL, and the title of the web page may be collected.

If you wish to find out more about the supplier's use of cookies, please refer to their privacy policy at


We use third party companies to provide survey functionality to our users on our site. The cookies set by these companies allow us to track your interactions with the website for the purpose of associating your journey around our site with the information you provide when we ask you to complete a survey. We also use cookies to ensure that once you've completed the survey, we don't ask you to complete it again.

Adobe AudienceManager

Adobe AudienceManager allows us to collect information regarding user activities and interactions with the Website such as the pages viewed and the searches conducted. The data collected help us to provide you with more relevant products, content and marketing messages on the Website and advertising on third party sites.

Adobe AudienceManager is not designed to collect personally identifiable nor sensitive data, and any information collected cannot be used to personally identify you.

First party cookies

Whenever you are not logged in, we use a non-personally identifiable cookie to understand the number of unique visitors who look at the adverts on the site.

Used and new vehicle search - Cookies: CompareTray (session), searches, SearchData, postcode, GeoLocation

Internal tracking

We like to understand the response that we are getting to our used car advertisers on the site, and so we use a cookie to store some information about the search you have performed.

Quick quote insurance

In order to provide you with quick quote insurance prices for each advert as you search around the used cars section of our site, we need to store your age and the number of no claims years’ information that you provided to us when you enabled this option.

In order to gather feedback from our customers about the site's products & features you will be invited to provide your feedback on occasion by filling in a short survey. Providing feedback to us will enable the Car Trust team to act on this feedback and improve services and features.

Managing Cookies

How to manage cookies

Browsers are changing all the time, to get the most up to date information about managing your cookies in your browser visit (this will open in a new window - please note that we can't be responsible for the content of external websites)